Privacy Policy

Your Privacy Matters to Us

At PoolFlux Vista Pool Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By using our services or visiting our website, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide to us directly and information that is automatically gathered when you use our website or services.

Information You Provide

• Name and contact information (phone number, email address, mailing address)
• Property details (address, pool size, equipment information)
• Payment information (credit card details, billing address)
• Service history and preferences
• Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Your IP address and browser type
• Pages you visit and how long you stay
• Referring website or search terms
• Device information (computer, tablet, or phone)

We collect this information using cookies and similar tracking technologies to improve our website and understand how people use it.

How We Use Your Information

We use the information we collect to provide and improve our services. Specifically, we use your information to:

• Schedule and perform pool cleaning and maintenance services
• Process payments and send invoices
• Communicate with you about your service, appointments, and account
• Send promotional offers and updates (only if you opt in)
• Respond to your questions and provide customer support
• Improve our website and services
• Comply with legal obligations

We will never sell your personal information to third parties. Your trust is important to us, and we only use your information for the purposes stated in this policy.

How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following situations:

• Service Providers: We may share information with third-party companies that help us operate our business, such as payment processors, scheduling software, or website hosting providers. These companies are required to protect your information and can only use it for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or court order, or to protect our rights or the safety of others.
• Business Transfers: If PoolFlux Vista Pool Services is sold or merges with another company, your information may be transferred as part of that transaction.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers, encryption for payment information, and limiting access to your data to employees who need it to perform their jobs.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information. Depending on your location, these may include:

• Access: You can request a copy of the personal information we have about you.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions (such as legal or contractual obligations).
• Opt-Out: You can opt out of receiving promotional emails by clicking the unsubscribe link in any email we send, or by contacting us directly.

To exercise these rights, please contact us using the information at the end of this policy.

Cookies and Tracking Technologies

Our website uses cookies, which are small text files stored on your device. Cookies help us remember your preferences and understand how you use our website.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you disable cookies, some features of our website may not work properly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website with a new effective date. Your continued use of our services after changes are posted means you accept the updated policy.